This Privacy Policy explains how Freedom Taxi (“Company”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects the information of users (“Users”, “Customers”, “Drivers”, “Partners”, “Vendors”, or “you”) who access or use our Android App, iOS App, website, and related services.
By using Freedom Taxi services, you agree to the collection and use of information in accordance with this Privacy Policy.
Registered Business Name: Freedom Taxi Website: https://freedomtaxi.com
Registered Address:
Freedom Taxi,
E-Block, 12, 2nd Floor,
Cochin House Police Qtrs,
Thousand Lights,
Greams Road Post,
Chennai – 600006, Tamil Nadu, India.
Admin Email: satheeshfreedom9977@gmail.com Contact Number: 97919 29977
Freedom Taxi is a technology platform that enables:
Auto booking
Cab booking
Delivery truck booking
Acting driver services
Travel company listings
Vehicle business directory listings
Customer vehicle search and booking services
Driver subscription-based onboarding services
The platform acts as an intermediary marketplace connecting Customers with independent Drivers, Travel Operators, Vehicle Owners, and Service Providers.
We may collect the following categories of information:
Full name
Mobile number
Email address
Profile photograph
Gender
Date of birth
Residential or business address
Driving license details
Vehicle registration details
Insurance information
RC book details
Aadhaar/PAN or government ID proof
Bank account details for settlements
Subscription payment details
Live GPS location
Pickup and drop locations
Route information
Background location tracking during active trips
IP address
Device model
Operating system
Mobile network information
App version
Browser type
Crash logs and diagnostics
Payments may be processed through third-party payment gateways. We do not store complete debit/credit card details on our servers.
We use collected information to:
Provide ride booking and vehicle listing services
Enable customer-driver communication
Process subscriptions and payments
Verify driver identities and documents
Improve app functionality and user experience
Provide customer support
Send notifications, OTPs, and service updates
Prevent fraud, abuse, and unauthorized activities
Maintain safety and security of users
Comply with legal obligations
Freedom Taxi may collect real-time location information from Drivers and Customers to:
Match nearby vehicles
Enable navigation and route optimization
Improve booking accuracy
Enhance safety features
Monitor trip status
Location access may continue in the background during active trips or driver online sessions.
Users can disable location permissions through device settings; however, some features may not function properly.
Drivers using Freedom Taxi services may be required to pay subscription charges for accessing platform features.
Freedom Taxi operates on a subscription-based model and does not guarantee ride bookings, earnings, or customer availability.
Subscription fees once paid may be non-refundable except where required under applicable law.
We may share information with:
To facilitate bookings and communication, limited information such as name, contact number, vehicle details, and trip information may be shared between Customers and Drivers.
Third-party vendors assisting in:
Payment processing
Cloud hosting
SMS/OTP delivery
Customer support
Analytics services
We may disclose information when required:
By law
Court order
Government authority
Law enforcement agencies
To protect legal rights or safety
We retain user information only for as long as necessary:
To provide services
To comply with legal obligations
To resolve disputes
To enforce agreements
We may retain certain records even after account deletion where legally required.
We implement commercially reasonable security measures including:
Encrypted communications
Secure server infrastructure
Restricted data access
Authentication controls
However, no online platform can guarantee absolute security, and users share information at their own risk.
Our platform may contain links to third-party websites or services.
Freedom Taxi is not responsible for the privacy practices, content, or policies of external platforms or third-party service providers.
Users are encouraged to review their respective privacy policies separately.
Subject to applicable Indian laws, users may have rights to:
Access personal information
Correct inaccurate information
Request deletion of account data
Withdraw certain permissions
Request account closure
Requests may be submitted through our official contact channels.
Freedom Taxi services are intended only for individuals aged 18 years or older.
We do not knowingly collect personal information from minors.
Our website and apps may use:
Cookies
Analytics tools
Tracking technologies
These technologies help improve performance, analyze traffic, and personalize user experiences.
Users may manage cookie preferences through browser settings.
Freedom Taxi acts solely as a technology platform facilitating connections between users and independent service providers.
We are not directly responsible for:
Driver conduct
Customer behavior
Vehicle condition
Trip delays
Third-party disputes
Losses arising from user interactions
Users engage services at their own discretion and risk.
Freedom Taxi reserves the right to modify or update this Privacy Policy at any time without prior notice.
Updated versions will be published on: https://freedomtaxi.net/privacy-policy
Continued use of the platform after updates constitutes acceptance of revised terms.
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu.
For privacy-related concerns, complaints, or requests, contact:
Freedom Taxi
E-Block, 12, 2nd Floor,
Cochin House Police Qtrs,
Thousand Lights,
Greams Road Post,
Chennai – 600006.
Email: satheeshfreedom9977@gmail.com Phone: 97919 29977